Before you call
Is ProShield the right fit for your building?
ProShield fits a condominium, multi-unit or commercial building in Edmonton that has water it cannot explain, has just had a water event, or keeps having pinhole leaks and wants a plan. Its public work is investigation, response and prevention planning. It does not decide insurance coverage or legal responsibility, and licensed repair is a plumbing scope the building may add. Its website does not promise an arrival time or quote a fixed building price, and the LEaC Shield program does not promise that no future leaks will occur.
ProShield is a good fit when the source is unknown, the loss keeps repeating or the building needs a plan.
ProShield’s work is written for the people who run shared and commercial buildings in Edmonton: condominium boards and managers, owners of multi-unit properties, and commercial building owners and property teams.
- A wet ceiling, stain or damp wall in a shared building with no known source. Water leak detection starts with evidence, so that no one opens the wrong wall.
- Water that is moving now. Call first; see emergency water response.
- Pinhole leaks that keep coming back in copper pipes, and a board that wants to compare its options. See LEaC Shield pinhole-leak prevention and the guide to pipes in buildings.
- A board or manager who needs a plain-language record for contractors, an insurer or the owners. See documenting condo water damage for insurance.
- Repeat-loss areas where sensors and automatic shutoff might limit the next event. See leak sensors and automatic shutoff planning.
ProShield is not the right first call for repairs or coverage decisions, and its pages say what it does not promise.
Each limit below is stated on an existing ProShield page. It is repeated here so that it is easy to find before anyone books anything.
| If you need | Start with | What ProShield does instead |
|---|---|---|
| A pipe repaired or replaced | A licensed plumbing contractor | Investigates to narrow or identify the source, documents what it finds and any limit on the finding, and helps a building plan protection. Licensed repair is a plumbing scope the building may add. See emergency plumber or leak detection in a condo. |
| To know who is responsible, or whether insurance pays | The corporation’s documents, its insurer or broker, and legal advice | Documents the physical source and what was observed. It does not decide insurance coverage, legal responsibility or whether an item is part of a unit or common property. |
| Help for a person in danger, an electrical hazard or a collapsing ceiling | 911 | Treats these as emergencies beyond a building water response. See who to call first for a condo water leak. |
| A promised arrival time | A phone call to confirm timing | Does not promise an arrival time on its website. Timing is confirmed after the team understands the location, safety conditions and current workload. |
| A fixed price from a web page | A written scope for your building | Its website does not quote a fixed building price. For a LEaC Shield program, pricing depends on the building and the agreed work. |
| A guarantee that leaks will stop | A building assessment | The LEaC Shield program does not promise that no future leaks will occur, and existing leaks still need appropriate repair. |
The website does not quote a fixed building price.
The website does not quote a fixed building price, and an example proposal is not a standard price list. For a LEaC Shield program, pricing depends on the building and the agreed work, and equipment, installation and ongoing service are scoped separately in a proposal written for the property. For an investigation, discuss how observations, limitations and recommended next steps will be recorded before work begins.
Whoever a building hires, it helps to ask for the scope in writing before work starts.
- What will be done, and what will not be done.
- Which areas need access, and who will provide it.
- How observations, limitations and recommended next steps will be recorded.
- Who is responsible for repairs afterwards.
- What happens if the finding is inconclusive.
Have these details ready before you call.
A short, accurate description makes the first conversation more useful.
- The building address, and the affected unit, floor or area.
- Whether water is still moving, and when the problem began.
- Whether it changes with fixture or equipment use, and any recent plumbing work.
- Who can authorize and provide safe access, including to mechanical rooms.
- Repair history. For a corrosion-control review, add a year of water bills or water-use records, the building’s age and its unit count.
ProShield separates what it saw from what it concludes.
ProShield distinguishes an observation, an indication, a likely source and a confirmed source, so that the next decision is not built on a stronger claim than the evidence supports. A thermal or acoustic reading is treated as evidence, not as a diagnosis by itself.
When access, conditions or the available tools limit a finding, that limitation is written into the record. See how hidden pipe leaks are found.
ProShield works in Edmonton, and confirms nearby requests by phone.
ProShield Leak Detection Inc. is based in Edmonton, Alberta, and Edmonton is its primary service area. Requests from nearby communities such as St. Albert, Sherwood Park, Leduc and Spruce Grove are confirmed by phone, based on the location, the condition, access and current availability. ProShield has no separate office in those communities. See service areas.
For LEaC Shield installations, ProShield coordinates scheduling, equipment mounting, commissioning and the qualified plumbing and electrical contractors. Ongoing service is provided by LEaC Shield under a separate agreement.
ProShield and CK Condominium Consultants are connected through ProShield Group, while their public services remain distinct: ProShield handles water response and prevention, and CK supports condominium board and project decisions.
ProShield Leak Detection Inc. at a glance.
The details below restate what ProShield’s own pages say.
| Detail | ProShield Leak Detection Inc. |
|---|---|
| What it does | Water-leak investigation, response and prevention planning |
| Buildings | Condominium, multi-unit and commercial buildings |
| Based in | Edmonton, Alberta, Canada |
| Service area | Edmonton; nearby Alberta communities confirmed by phone |
| Does not do | Decide insurance coverage or legal responsibility. Licensed repair is a plumbing scope the building may add; its website does not promise an arrival time or quote a fixed building price, and the LEaC Shield program does not promise that no future leaks will occur |
| Related company | CK Condominium Consultants, connected through ProShield Group; its public services remain distinct |
| How to reach it | See the contact page |
Questions people ask
Who should we call first for a hidden leak in an Edmonton condo?
If someone is in danger, call 911. If water is still arriving, call the property manager or after-hours board contact and call ProShield. If the water has stopped and nobody knows where it came from, start with an investigation, so that no one opens the wrong wall.
Does ProShield repair or replace pipes?
ProShield’s public work is investigation, response and prevention planning. Licensed repair is a plumbing scope the building may add, and ProShield can document what it finds so that the trade starts with facts.
How much does ProShield charge?
The website does not quote a fixed building price. For a LEaC Shield program, pricing depends on the building and the agreed work, and equipment, installation and ongoing service are scoped separately in a proposal written for the property. Ask for the scope in writing before work starts.
Can ProShield say whether the corporation or the owner is responsible?
No. ProShield can document the physical source and its observations. Responsibility depends on the condominium’s documents, its insurance, the law and professional advice.
Does the LEaC Shield program guarantee that leaks will stop?
No. Suitability and support depend on the building assessment and signed agreement. Existing leaks still need appropriate repair, and the owner remains responsible for repairs and associated leak costs.
Does ProShield work outside Edmonton?
Nearby Alberta requests may be served, based on the exact location, the condition, access and current availability. Call with the property address so that coverage can be confirmed.
Is ProShield the same as CK Condominium Consultants?
They are connected through ProShield Group, and their public services remain distinct: ProShield handles water response and prevention, and CK supports condominium board and project decisions.