Records
Insurers ask for a timeline. Write it while the floor is still wet.
This is not insurance advice. It is a practical list of facts that keep getting lost between the suite, the manager, and the restoration crew.
Photograph wide, then close.
One room shot, then the stain, then the fixture you suspect. Include a date if your camera does not stamp one. Do not stand under a failing ceiling to get a hero shot.
Write four lines.
When it started, whether water was still moving, who was called, and what was shut off. That is enough to start. Add names later.
Keep one finding, not three versions.
A source investigation should produce a record the corporation can share. Separate verbal stories to the insurer, the neighbour, and the board create avoidable fights.
Questions people ask
Should I throw out wet belongings immediately?
Only if they are a safety problem. Otherwise photograph them. The corporation or insurer may have instructions.
Does ProShield file the claim?
No. ProShield documents the water event and the source question. Claims are between the insured parties and their insurers.