Know who owns the next action.

Separate the installation from the service agreement.

ProShield coordinates equipment installation, qualified trades, commissioning and operational checks. LEaC Shield provides the corrosion-control equipment and ongoing servicing under a separate service agreement. Treat these as connected scopes with different responsibilities.

Before approval, read the installation scope and the service agreement together. Check equipment ownership, service frequency, treatment supply, maintenance, support contacts and the building’s obligations. The signed property-specific documents define the actual arrangement.

Make routine access a practical arrangement.

A service provider needs a workable way to reach the equipment. Name a building contact, establish how visits are arranged and keep the service contact information accessible to authorized staff. Tell the provider about planned work that could affect the domestic water system.

When a manager, board or maintenance contractor changes, pass on the agreement and operating contacts. Avoid leaving service knowledge with one person or in an email thread that the next team cannot access.

Know the response path if a pinhole leak occurs.

An active leak should be reported and repaired through the appropriate building response process. Do not delay response while trying to determine program coverage. Record the location and observed condition when it is safe to do so.

The supplied LEaC Shield support terms describe assessment and pipe-sample analysis with a written findings report for a pinhole leak during a contracted program. Ask the provider how that process applies to your agreement and how any pipe sample should be handled. Repairs and associated leak costs remain the owner’s responsibility under those terms.

Maintain a short operating record.

Keep the approved scope, installed arrangement and service agreement where authorized building staff can find them. Record service visits, reported concerns, changes to the system and follow-up actions. A useful record separates what was observed from the provider’s findings.

• Installation and commissioning documents
• Current service agreement and support contacts
• Authorized building access contact
• Service visits and unresolved actions
• Leak and repair history, including available findings

Ask specific questions before signing.

Confirm what is included in the ongoing charge, how servicing is scheduled, who supplies treatment and what happens if equipment needs attention. Clarify owner costs and exclusions directly in the agreement. Public descriptions are an introduction to the process, not a replacement for those terms.

If the board cannot tell who is responsible for an action, resolve that gap before work begins. ProShield can help start the installation conversation and connect the building team with the relevant program questions.

Questions people ask