Broken pipe
A burst pipe is a shutoff problem first.
A split supply line can fill a suite in minutes. The first job is to protect people and stop the flow if a labelled valve is safe to use. Finding why it failed comes after the water is controlled.
If a valve is labelled and reachable, use it.
Suite shutoffs are often in a mechanical closet, under a sink, or behind an access panel. Do not force an unfamiliar building valve in a common room.
If you cannot find a safe shutoff, call and get the property contact involved. Standing water and live electricity do not mix.
Photograph the failure once it is safe.
A split fitting, a frozen section, or a pinhole that opened up helps the corporation and insurer later. Do not stay in the spray to get a perfect picture.
Investigation still has a job after the burst.
The visible break is not always the only damage. Water may have travelled into the suite below, a corridor, or a ceiling cavity that still needs a source-and-extent record.
Questions people ask
Is a burst pipe always a freeze?
No. Age, corrosion, a failed fitting, or impact can open a line in any season. Edmonton winters make freeze more common, not the only cause.
Who calls restoration?
The corporation or insurer often directs drying. ProShield’s role is the water event, the source question, and a usable finding.