Adjuster
Give the adjuster times, photos, and a finding. Skip the theory.
This is not insurance advice. Adjusters work faster with a boring timeline than with a story about who was careless.
When it started, whether it was still moving, who was called.
Those three lines prevent most confusion.
What was shut off, and by whom.
A closed stop that nobody mentioned looks like a mystery.
Share the same finding the board has.
Different versions to the adjuster and the manager become a dispute.
Questions people ask
Should I guess the cause if nobody has investigated yet?
No. Say what you saw. ‘Unknown source, ceiling wet, water still arriving at 9:12’ is a complete sentence.
Does ProShield speak to adjusters?
A factual summary of a visit can be shared if the client or corporation asks. It will be the same facts.