Downstairs damage
The suite below is part of the same event. Treat it that way.
Upstairs occupants often deal with their own floor and forget the ceiling they are standing on is someone else’s home. The building needs both addresses on the same timeline.
Notify immediately, even if it ‘wasn’t much’.
A small upstairs drip can be a large downstairs stain. The occupant below should hear it from the building, not from a later insurance letter.
Do not offer to ‘just pay cash’ and skip the record.
Informal settlements collapse when hidden damage appears. Photograph, notify the manager, and get a source note.
Investigation should see both sides of the floor.
A visit that only sees the dry upstairs bathroom will miss the wet insulation. Ask for a coordinated time.
Questions people ask
Do I have to let someone into my suite if I caused it?
Access is a corporation process. Blocking it usually makes the file worse. Talk to the manager.
Can the downstairs occupant call ProShield directly?
Yes. The visit still goes better with the building contact so both suites can be opened.