Neighbour leak
A leak from the unit above needs access, not a guess.
Many stacked-suite leaks start with a stain, a sound, or a neighbour’s apology. The useful work is to confirm the path and the fixture or pipe involved, then give the corporation a record both suites can use.
Ask for access, not an argument.
The property manager or board contact should request entry to the suite above. Occupants should not be left to negotiate through the floor on their own.
Note the time, what you saw, and whether water was still moving when you first noticed it.
Look for a use pattern.
Did it start during a shower, a laundry cycle, a toilet fill, or at a random hour? A pattern helps an investigator choose the least-disruptive method first.
If water continues after the suite above says everything is off, the source may be a supply line, a common pipe, or another floor.
Keep one set of facts.
Boards, insurers, and restoration contractors often receive different stories of the same leak. A plain-language finding with photos and access limits prevents that drift.
Questions people ask
Can ProShield enter the suite above without permission?
No. Access has to come from the occupant, the corporation, or another person with authority. Call with the manager or board contact so that request can be made.
What if the neighbour is away?
Tell the property manager immediately. After-hours water still needs a building contact who can reach a key holder or shutoff.