Access
You need a key path, not a confrontation in the hallway.
This is not legal advice. In practice, the manager or board contact requests entry. Occupants who bang on doors delay the finding and raise the temperature of the file.
Call the building contact, not only the neighbour.
The corporation has the process and often a spare key path.
Write the times you tried.
Access denied or a vacant suite belongs in the incident note.
Do not enter another suite on your own.
That creates a second problem beside the water.
Questions people ask
What if the neighbour is on vacation?
Tell the manager immediately. After-hours water still needs a key holder.
Can ProShield force entry?
No. Access comes from the occupant or the corporation’s authority.